Return & Refund Policy, HomeTogether

We want HomeTogether to feel right for your family. If it isn't, returning it is simple.

30-day money-back guarantee. Try HomeTogether for 30 days from the date your device ships. If it's not right, contact us within that window for a full refund of your device and subscription charges, no restocking fees.

How to start a return

Email support@tryhometogether.com or submit a request. We'll confirm your return, send simple instructions, and provide a return authorization for the equipment.

What to send back

Please return the Wellness Hub and included accessories (remote, cables, and any sensors or connected devices provided) in good condition. Normal use is fine, we just ask that the equipment isn't damaged beyond ordinary wear.

Refunds

Once we receive and check your return, we'll issue your refund to the original payment method, typically within 5–10 business days. Your bank may take a few extra days to post it. We'll confirm by email when it's done.

Shipping

Shipping to you is free. For trial returns, we'll provide return instructions when you contact us. Please keep your tracking information until your refund is confirmed.

Cancelling later on

You can cancel your subscription anytime by contacting us. Cancellation stops future billing; charges already incurred for the current period are generally non-refundable.

Returning your device after you cancel

The Wellness Hub is part of your subscription, so it comes back to us when you cancel, and we make that easy:

When you cancel, we email you a prepaid return shipping label. Returning the device is free.
Place the Wellness Hub, remote, and cables in any sturdy box, stick on the label, and drop it off within 30 days.
That's it. Once it arrives, you'll get a confirmation email and your account is fully closed.

Normal wear is completely fine, we don't charge for scuffs or everyday use. If the device isn't returned within 30 days of cancellation, a $300 non-return fee (its replacement cost) may apply as described in our Terms of Service, and we'll always send friendly reminders before that ever happens. The fee is waived the moment the device arrives.

Defective or damaged equipment

If your device arrives damaged or stops working through no fault of your own, contact us and we'll replace it at no charge.

Questions

We're happy to help: support@tryhometogether.com · submit a request.
Caring Companions In-Home Senior Care · 1331 N Stewart Ave Ste B, Springfield, MO 65802.