Legal
Last updated: July 19, 2026
These Terms of Service ("Terms") govern your use of the HomeTogether service, website, app, and equipment, provided by Caring Companions In-Home Senior Care ("Caring Companions," "we," "us"). By ordering or using HomeTogether, you agree to these Terms.
You must be at least 18 and able to enter into a contract. The account holder is responsible for the account, for the accuracy of the information provided, and for the people they invite to it.
HomeTogether includes a TV-based Wellness Hub and platform (video calling, reminders, wellness features, and optional connected devices), and, where selected, virtual caregiver visits performed by Caring Companions caregivers. Caregiver visits are scheduled, non-medical check-ins (for example, observing medication, prompting vitals, giving reminders, and companionship). Virtual visits are currently available Monday through Friday. Features may change or improve over time.
HomeTogether is offered on a subscription basis (for example, the monthly device plan and weekly caregiver-visit plans described at checkout). By subscribing, you authorize recurring charges to your payment method until you cancel. New subscriptions include a 30-day money-back guarantee; if you cancel within 30 days of your first charge, we refund it in full as described in our Return & Refund Policy. Prices, plans, and any discounts (such as reduced pricing for existing Caring Companions clients) are shown at the time of purchase and may change on a going-forward basis.
You can cancel anytime by contacting us. Cancellation stops future charges; it does not create a right to a refund of charges already incurred except as stated in our Return & Refund Policy. When you cancel, we email you a prepaid return shipping label for the equipment; returning it is free and takes just a few minutes.
The Wellness Hub and accessories are provided for use with the service, remain the property of HomeTogether (or its equipment supplier), and must be returned when your subscription ends. Normal wear is expected and fine. When you cancel, we email you a prepaid return shipping label; please mail the equipment back within 30 days of cancellation. If the equipment is not returned within 30 days, or is lost or damaged beyond normal wear, a device non-return fee of $300 (its replacement cost) may be charged to your payment method on file. We will always send you at least two email reminders before any non-return fee is charged, and the fee is waived as soon as the equipment is received. Defective units are replaced free of charge.
HomeTogether relies on third parties, including the Wellness Hub platform provider (Vantiva Smart Spaces / HomeSight), video and content providers, and our payment processor. Their services are subject to their own terms, and we are not responsible for third-party acts or omissions beyond our reasonable control.
The service is provided "as is" and "as available." To the fullest extent permitted by law, Caring Companions disclaims implied warranties and is not liable for indirect, incidental, or consequential damages. Except where prohibited, our total liability arising out of the service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Greene County, Missouri, unless applicable law requires otherwise.
We may update these Terms; material changes take effect when posted (with an updated date). We may suspend or end the service for non-payment, misuse, or as required by law.
support@tryhometogether.com · submit a request
Caring Companions In-Home Senior Care · 1331 N Stewart Ave Ste B, Springfield, MO 65802.